ILM solutions help to improveperformance, reduce infrastructure costs and provide a governance, risk and compliance framework for all your enterprise data
Customer Intelligence
It helps you delight, upsell, cross-sell, and retain the customer, and deliver relevant, personalized, contextual, and predictive experiences.
Predictive Analytics
By capturing a customer’s interaction history and outcomes, the system can recommend the highest probability actions for marketing, sales, or support scenarios.
Customer Alignment
Mapping each customer into segments can help align resources and business processes, thereby growing revenues and margins and lowering costs to serve.