How a Leading Telecom Service Provider Simplified KPI Reporting Across Networks

Overview

One of the largest telecom service providers in the region manages thousands of cell towers spread across diverse geographies. Their OSS (Operational Support Systems) team is responsible for ensuring seamless operations across multiple RAN vendors, including Nokia, Ericsson, ZTE, Huawei, Mavenir, and Samsung. With the ongoing expansion of 5G, the OSS team needed a smarter way to consolidate network data, streamline KPI monitoring, and generate actionable insights.

Challenges

The OSS team faced several critical issues:

Multi-Vendor Complexity: Network data from Nokia, Ericsson, ZTE, Huawei, Mavenir, and Samsung was siloed, making end-to-end visibility difficult.

Manual Reporting Overload: Preparing KPI reports from different systems was time-consuming and error-prone.

Limited Insights: Teams spent more time pulling and cleaning data than analyzing it.

Collaboration Gaps: Lack of role-based data access slowed cross-team alignment.

Cost & Complexity: Existing OSS reporting tools were expensive and not user-friendly for non-technical staff.

Solution

NeuraNet framework, Whiteklay’s telecom-grade reporting and analytics platform was implemented. Designed for OSS teams, NeuraNet simplified insights across heterogeneous RAN landscapes.

With NeuraNet framework, the OSS team could:

Unify multi-vendor data (Nokia, Ericsson, ZTE, Huawei, Mavenir, Samsung) into a single reporting platform.

Monitor KPIs across towers, domains, circles, and technologies (2G, 3G, 4G, 5G).

Automate KPI calculations with pre-configured formulas mapped to vendor devices.

Build customized reports with an intuitive drag-and-drop interface — no coding required.

Set role-based access for Admin, Circle, and Corporate teams, ensuring secure collaboration.

Schedule and standardize reports, ensuring consistent, repeatable outputs.

Business Outcomes

5–10 hours saved per OSS engineer per week by eliminating manual report preparation.

90% improvement in KPI accuracy due to automated calculations.

Unified multi-vendor visibility, allowing faster troubleshooting and root cause analysis.

Improved network reliability, with real-time insights reducing outages and downtime.

Accelerated 5G readiness, supporting virtualization and zero-touch operations.

Key Impacts

Operational Efficiency: Automation reduced manual intervention, freeing OSS engineers for higher-value tasks.

Simplified Insights: Multi-vendor RAN data consolidated into a single, easy-to-use platform.

Agility: Reports that once took days can now be generated in minutes.

Customer-Centric Network Management: Direct correlation of network KPIs with end-user quality of experience.

Conclusion

By adopting the NeuraNet framework, the client empowered its OSS team with a unified reporting and analytics layer across all RAN vendors. What was once a fragmented, manual, and error-prone process is now automated, consistent, and insight-driven — enabling the OSS team to proactively manage network performance and support the operator’s 5G transformation journey.

Testimonial

Partnering with Vintech IT Solutions has been a game-changer. Their innovative approach and dedicated support have transformed our IT operations, driving efficiency and unlocking new growth opportunities.

Vincent P.

CEO of Global Manufaction Inc.

Working with this construction team was an absolute pleasure. They took our vision and transformed it into something even better than we could have imagined. Their creativity, dedication, and craftsmanship are unmatched.

Sarah M.

Global Finance Corp

The way Vintech complements us by always looking for the solution that provides the most value for our business case, makes Vintech the ideal partner. One that really helps us achieve our goals. Partly because of this, we look confidently at the future and our cooperation.

Vincent P.

CEO of Global Manufaction Inc.

Project Details

Industry: Telecom | OSS & Network Operations

Service Provided: Real-time reporting, KPI automation, Multi-vendor RAN insights

Tags: Telecom, OSS, RAN, KPI, Reporting, Automation, Analytics

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